We are stoked that you found ROMP Supply and understand that sometimes things just don't work out. We stand by our products. If for any reason you are not satisfied with your purchase, return your product(s) for a full refund within 30 days of original purchase date. We offer FREE Return Shipping for delivery addresses within the 50 states of the US (i.e. domestic orders only). Please note, returned items must be unused and undamaged for a full refund. We also do not refund the original shipping fees for both domestic and international orders.
How to Start a Return
For our domestic customers, returns are made super simple with our automated system. Within seconds, you'll be able to create a pre-paid return label. Simply print it out, affix the label to the outside of your return package, and drop it off at any USPS office or mailbox. Easy.
Click Here to Start Your Return (U.S.A. Customers only)
For international returns, the buyer is responsible for all return shipping charges. We advise using a tracking number service as we are not responsible for lost packages. When possible, it is best to refuse delivery of the package and instruct the courier to Return to Sender. We do not refund the original shipping fees.
All returns should be sent to our Return Address below:
1329 N 47th St
PO Box 31267
Seattle, WA 98103
It takes 2-3 business days to process a return once it arrives. All refunds will be posted to the original payment account within 5-10 business days from the receipt of the return.